UPLevel
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UPLevel serves national and regional credit operations delivering a unique combination of services which support every stage of the credit process. Within our group of companies we are both a licensed credit reporting agency and a licensed collection agency. We have been selected as a trusted partner building interfaces with some of the best banking systems in the world. Innovation, growth and trusted partnerships have compelled growth in the following areas:

Business Process Outsourcing

UPLevel forms an integral extension of your team. While you grow your core business, trusted and measurable back office support is delivered in any area requiring additional resources including:

  • Contact management for customer & financial care
  • Payment processing
  • Credit application processing & adjudication
  • Credit card and account activations
  • Blended environment help desk support
  • Voice of the Customer programs
  • Data entry and mail management
  • Report compilation and analysis
  • Back up servicer agreements
  • Credit and fraud investigation

First Party Customer Care and Contact Programs

A focused customer service culture sets UPLevel apart with proven net promoter scores (NPS) more than 50% above our competitors for national clients. UPLevel’s decades long relationships provide evidence of superior customer service and protection of our client’s brand and reputation at all times.

UPLevel is trusted by many corporations and financial institutions to successfully provide first party customer care and contact programs from coast to coast with proven results:

  • Higher first call resolution rates
  • Superior conversion
  • Batch leading recoveries and cure percentages
  • NPS scores proven to outperform

UPLevel Provides Outstanding Results and Leads the Pack

“UPLevel has been an integral part of our customer collections and recovery solutions. I am extremely proud of the team at UPLevel with their consistent and effective approach to CEI (NPS) and outstanding results in our programs. Looking forward I expect that UPLevel will again be leading the pack with superior CEI scores and helping TD be the better bank. Thanks for your success and efforts.”

Andrew Mulroy
Manager, Agency Oversight & Performance,
Account Recovery & Fraud Management
TD Canada Trust

Third Party Recovery Programs

In today’s rigorous RFP and tendering environment UPLevel has been vetted and selected by some of the nation’s largest banks, telecommunications, utilities and government credit operations to protect their brand reputation at all stages of the recovery life cycle.

UPLevel’s mission is to create a partnership of trust, solid performance and unrivaled responsiveness to your needs. In line with delivering an experience that inspires ultimate customer loyalty, UPLevel’s culture is designed to create a positive environment where integrity, trust and performance are the expectation in every interaction and outcome.

UPLevel President Tracey Ivanyshyn shares, “We approach every client relationship as if it’s our only one. We leverage our unique culture, our innovation, our passion for excellence and our experience since 1970 of building long term and successful partnerships.”

“Finishing the previous fiscal year at the top of our largest client’s vendor management scorecard with a 15 month consecutive run as the top performer was exhilarating. Inspiring more competition from our peers was a win/win for our client and this year our performance surpassed the previous record score by an additional 5 points over the fiscal year. The numbers speak for themselves and prove we will not rest on our past achievements.”

All clients, large, small and mid-sized, are very important to us – protecting your bottom line and reputation while recovering your funds is our mission.

UPLevel’s Performance Culture Raises the Bar

“UPLevel has a well-established performance culture focused on the customer experience which differentiates UPLevel in a market rich with competitors. It is the link between creating a comfortable customer experience while raising the bar on performance targets, their energetic staff striving for service excellence and strong management team that have made UPLevel a valued business partner.”

Asher Shaikh
Senior Manager, Vendor Management
TD Bank Group

UPLevel's Excels in Performance and Quality

“UPLevel has been a partner to Chase since 2003… the management and staff at UPLevel have excelled in both the performance on the portfolio and the quality of each customer service interaction. UPLevel consistently achieves top marks in compliance and security audits and are always willing to work to navigate changes and implement solutions to solve industry challenges.”

Ken Beaudoin
Senior Operations Manager, Chase Card Services
JP Morgan Chase

Due Diligence Searches

UPLevel provides one gateway to a complete suite of solutions on a common platform for significant decisioning information. The benefits are limitless with one platform for due diligence strategies such as:

  • Gathering, sharing and storing personal/commercial credit information
  • Conducting searches on PPSA, Real Property, Corporate, Bankruptcy
  • Updating banking and supplier references
  • One database for adjudication across multiple locations
  • Paperless auditing abilities and storage

UPLevel customizes the elements of due diligence required based on the balance and type of account with nationwide web access to all government databases including:

  • Credit Reports
  • Land Title Searches
  • Corporate Searches
  • PPSA Search & Registration
  • Bank of Canada
  • Searches
  • Address Verification
  • Insolvency Searches
  • Asset Confirmation

UPLevel has built interfaces across the country accessing thousands of datapoints with access to provincial and national search databases.

Credit investigations and due diligence research are provided through the Credit Bureau and as part of the Equifax network, reducing your risk and compiling data to give you confidence in your decisions.

UPLevel is Proactive in Meeting Needs

“Using UPLevel with our loans origination software has been very easy and user friendly. The entire staff at UPLevel have been delightful to deal with. They have been very informative, helpful, courteous and are very proactive in getting our needs met.”

Irena Sakic
Credit Coordinator
Gulf and Fraser Credit Union

Key Employment Pre-Screening

Your key employees will have access to your sensitive client information, intellectual property and financial resources. Key Employment Pre-Screening includes compiling background information such as:

  • Criminal reference checks
  • Credit file reviews
  • Personal reference validation
  • Resume verifications
  • Pre-employment surveys & online profiling tools

Execute on informed decisions around these pivotal hires with sound research and confirmed data.

Personal Property Security Services

UPLevel was the very first service provider in Canada to offer fully harmonized, national access to registration and searches under the provincial Personal Property Security Acts. UPLevel supports both on line access as well as B2B system interfaces with many host banking and loan origination systems.

UPLevel has been selected to create secure interfaces with FI technology innovators such as CGI, Fi-serv, CRI, Selient, and SIT Portfolio Plus for loan management and banking software.

UPLevel’s Standard for Service Excellence Outstanding

“UPLevel’s professionalism and helpfulness has been exceptional, with everyone at UPLevel always ready and willing to jump in and assist wherever possible. UPLevel’s standard for service excellence has been outstanding.”

Lorie Embleton
Director, Lending & ABM Network Operations
Coast Capital Savings

IntegResolve Contact Centres

UPLevel's sister company, IntegResolve, is focused on creating the best customer experience for Business Process Outsourcing projects ranging from contact management, payment processing, credit card activation, satisfaction surveys, help desk, inbound support responding to marketing campaigns and much more.

Visit www.IntegResolve.com for more information.

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